Customer Service Representative - Nashville Motor Division

Nashville, TN


Summary

Southwest Electric is looking for a seasoned Customer Service Representative in our Nashville electric motor repair shop. The Customer Service Rep will be responsible for handling all commercial activities from the receipt of a purchase order to shipment, as well as providing follow-up customer support after shipment for Electric Motor Shop in Nashville, TN. Previous electric motor experience is highly desired. Mechanics with customer service experience are highly preferred.

Responsibilities

  • Review quotation documents and purchase orders and reconcile any differences
  • Enter new orders into the Company business system
  • Develop order development sheets (work scope) based upon quotation documents and customer purchase orders
  • Act as the primary communication liaison between Operations and the customer from the beginning to the end of the order
  • Support staff on assigned project-based work
  • Perform job cost review upon completion of a project and prepare billing summaries and other information necessary to facilitate invoicing the customer
  • Prepare project documentation (instructions manuals, etc.) and mail to the customer
  • Provide tours of the plant for customers and/or guests
  • Provide training, guidance, and procedures for new employees
  • Quote new equipment and parts and follow up

Requirements

  • High School Diploma or GED required
  • 3-5 years experience in an Inside Sales/Customer Service role within a manufacturing environment
  • Previous AC/DC Motor experience highly desired

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